Billing Terms & Conditions

Billing Terms & Conditions

At TarpaulinSuppliesUK, we prioritize the security, transparency, and accuracy of all billing transactions. All payments on our store are processed securely to ensure a safe shopping experience for our customers.

1. Secure Payment Options

To ensure a seamless checkout process, we strictly accept the following payment methods, which are securely processed via Shopify Payments:

  • Credit & Debit Cards: Visa, Mastercard, and Maestro.
  • Digital Wallets: Shop Pay and Google Pay.

All payments are processed securely in British Pounds (GBP - £). Only the payment methods explicitly displayed at checkout are available for use.

2. Payment Processing & Security

All transactions on our store are securely processed through Shopify Payments.

  • Encryption: Our website uses Secure Socket Layer (SSL) technology to protect your personal and payment information during the checkout process.
  • Data Privacy: We do not store, view, or have direct access to your full credit card number or banking PIN. Your payment details are handled directly and safely by the secure payment gateway.

3. Order Confirmation & Billing

  • Immediate Charge: Payment is deducted at the time you successfully place your order. Orders will not be processed or dispatched until full payment has been confirmed.
  • Currency Handling: All transactions are strictly settled in GBP (£). If your bank or credit card operates in a different currency, they may apply their own conversion rates or fees. We do not control or take responsibility for these third-party bank charges.

4. Order Cancellations & Refunds

  • Cancellations: Orders can be cancelled free of charge within 12 hours (Provided the order has not yet been dispatched).
  • Refunds: Approved refunds are issued strictly to the original payment method used during checkout and have a refund process time of 14 Days.
  • Disputes: If you believe there is a billing error, we kindly ask that you contact our support team before initiating a chargeback with your bank. We aim to resolve all valid billing concerns fairly and promptly.

5. Failed Transactions

If your payment is declined at checkout, please ensure that:

  • Your card is enabled for online and international payments (if applicable).
  • The billing address you entered matches the exact address associated with your bank or credit card. If the issue persists, please contact your card issuer or try using an alternative supported payment method such as Shop Pay or Google Pay.

6. Fraud Protection

We reserve the right to cancel or hold any order that our payment gateway flags as potentially fraudulent or highly suspicious. In such cases, we may reach out to request additional verification to protect both the cardholder and our business.

Contact Information for Billing Inquiries

If you have any questions regarding billing, payments, or a specific charge on your account, please reach out to our team:

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