FAQs

Frequently Asked Questions (FAQ)

Welcome to the TarpaulinSuppliesUK Frequently Asked Questions (FAQ) Page. We are here to provide absolute clarity and ensure a smooth, transparent shopping experience for all our customers. If you need further assistance, please do not hesitate to reach out through our Contact page.

 

Question #1: What kind of products do you sell?

Answer: At TarpaulinSuppliesUK , we specialize in providing high-quality Hardware, Industrial Supplies, Tarpaulins, and Industrial & DIY Supplies. Our products are designed to offer reliable protection and durability for both commercial and personal use.

Question #2: How long will my order take to arrive?

Answer: We aim to get your order to you as swiftly as possible. Here is a breakdown of our exact delivery timeline:

  • Processing time: 1 business day (Monday – Friday).
  • Shipping time: 1 to 2 business days (Monday – Friday). 
  • Total estimated delivery: 2 to 3 business days.

Question #3: Do I have to pay for shipping?

Answer: Good news! We provide Free shipping on all orders delivered within the United Kingdom. There are no hidden delivery fees at checkout.

Question #4: Which couriers do you use, and do you provide tracking?

Answer: Yes, we provide a tracking number for all dispatched orders. We strictly use trusted carrier services, including Royal mail, Evri, Fedex, UPS, and DHL  to ensure safe and reliable delivery.

Question #5: Where is TarpaulinSuppliesUK located, and where do you ship?

Answer: We are a UK-based supplier located at 33 Queensway, Clifton, Swinton, Manchester, M27 8QE, United Kingdom. Currently, we exclusively ship to the United Kingdom. We do not offer international shipping at this time.

Question #6: Can I modify or cancel my order after placing it?

Answer: Yes, but time is of the essence. You can cancel your order free of charge within 12 hours (Provided the order has not yet been dispatched). If the order has already been dispatched, you will need to follow our standard return process.

Question #7: What is your return policy?

Answer: We offer a strict 14 days return window. To be eligible, your item must be in new condition, unused, and in its original packaging. Please review our full Return & Refund Policy for detailed instructions.

Question #8: Do you accept exchanges?

Answer: No, direct exchanges are not accepted. The fastest way to get a different item is to return your original purchase (if eligible) and place a new, separate order through our website.

Question #9: When will I receive my refund?

Answer: Once we receive and inspect your returned item, the refund process takes 14 Days. Refunds are issued securely to the original payment method used at checkout.

Question #10: What payment methods do you accept?

Answer: All transactions are securely processed via Shopify Payments. We accept Visa Mastercard, Maestro, Shop Pay, and Google Pay. All transactions are charged in GBP (£).

Question #11: How can I reach customer support?

Answer: We are here to help! You can email us directly at sales@tarpaulinsuppliesuk.co.uk or call us at +44 7403 048504. Our customer support team responds within 48 hours (Business Days Mon-Fri).

 

CONTACT INFORMATION

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